In a poor 12 months, some wins for consumers

The refunds represented a large assortment of purchaser problems, from a widow denied the complete total of her pension to a Tufts Wellbeing Strategy member billed $6,200 for rabies care that ought to have been no cost.

And, as anticipated, several of the problems were one of a kind to this yr: canceled weddings and holidays, shelling out a cable fee for dwell sporting activities when there was none.

Michaela Picco and James Barnes, who very last spring canceled their very long-planned wedding at Alden Castle in Brookline because of restrictions imposed by the state, have been denied a refund of their $19,500 deposit.

Lou and Ellen Marino canceled their Nantucket rental for a spouse and children collecting for the reason that of overall health concerns but were being denied a refund of their $8,100 deposit.

The family members of Liam Ryan, a UMass Amherst university student, questioned why Ryan was getting billed $1,425 for getting a necessary on line composing class when all his classes were being on line.

And Deb Arch, who volunteered to served arrange her 50th Lexington Significant College course reunion on a luncheon cruise of Boston Harbor. She just about obtained caught for approximately $5,000 when she canceled with Hornblower Cruises and Functions on behalf of her classmates.

All of them been given total refunds just after their scenarios were being highlighted in The Great Print.

A dozen columns adopted a query-and-response format to wade into the COVID-19 pandemic with explanations on every thing from how to offer with the expenses piling up at house to how to steer clear of currently being cheated.

And a handful of columns centered on the plights of individuals like Tony Tiro and Robert Green, who dropped their employment because of to the pandemic but desired assist navigating a balky, confused, and usually unresponsive state unemployment procedure.

There was also a circumstance that targeted on an issue at the main of the national discussion in 2020: racial injustice, far more particularly in this occasion, racial profiling.

Marilyn Mathieu, her companion, and their two youthful sons experienced occur to Boston final summer season for an inspiring stop by to the Harvard campus. But when she bought dwelling to New Jersey, Mathieu, a social worker, found that the hotel exactly where the household had stayed 1 night, Cambria in South Boston, had billed her $250 as a penalty since, it stated, the resort staff experienced found “evidence” of somebody cigarette smoking in the lavatory.

Mathieu claimed she believed her Black household had been racially profiled, based on the hotel’s swift determination of their guilt and unwillingness to consider their denials.

The resort chain eventually identified as her to apologize, provide a $250 refund, and give a gift certification for a long run continue to be.

Then there was the creepy case of John Downie, who awoke one particular early morning to uncover that a bat experienced gotten into his bedroom and brushed in opposition to his confront while he slept.

Downie adopted typical protocols and the tips of his insurance company, Tufts Wellbeing Approach, to get vaccines for his three family members customers to stop rabies, a fatal virus, alongside with a shot of immunoglobulin to boost their immune units.

Preventive treatment is supposed to occur at no cost, so Downie was shocked by the $6,200 bill he afterwards gained. Tufts Overall health System insisted that though the vaccines have been preventive, the immunoglobulin, at a charge of various thousands of pounds, was not.

Downie persisted in various rounds of appeals ahead of the insurance company agreed to cover the price tag and forever reclassify immunoglobulin as a no-cost preventive treatment method for all patients.

Perhaps the most unforgettable man or woman I achieved this calendar year was Clarence Butler, who had been strung alongside by Finest Get for practically two months with damaged guarantees of shipping of a $1,500 gas array and stove.

Prodded by me, Finest Purchase refunded Butler’s income, apologized, and made available him a $250 present card. But Butler, 79, a retired higher education dean and Episcopal priest with a keen perception of propriety, said he rejected the reward card due to the fact he will in no way do business with Most effective Buy yet again.

The biggest restoration of the year — $120,000, by my estimate — was dependent on a suggestion from the Pension Action Center at the College of Massachusetts Boston, a free lawful clinic that can help individuals discover and get pension positive aspects they are owed.

The column centered on Darlene Lamusta, whose husband, Mark, 61, died of amyotrophic lateral sclerosis in 2018. Her reduction was compounded by the machinists union, which wrongly minimize $400 a month from Darlene’s survivors pension.

It was the union’s own skipped deadline for submitting paperwork that was to blame for the reduced pension quantity. But Darlene refused to give up, and the machinists relented just after I got involved.

Then there was the circumstance of Anne Pride, who complained that Comcast was continue to charging her $8.75 a thirty day period for broadcasts of main league athletics when game titles experienced been suspended thanks to the coronavirus.

In October, Comcast declared a refund. But as an alternative of offering back again to its 2 million prospects in Massachusetts the comprehensive total it billed when there had been no live athletics broadcasts in April, May, and June ($26.25 per consumer), Comcast lowballed it: $4.55 for every consumer.

That appears at minimum a partial victory for people. But then a reader pointed out recently that Comcast is now raising its every month regional sports activities rate, productive Dec. 20, to $10.75.

I heard from effectively more than 500 buyers in 2020 trying to find redress for what they explained was shabby, callous, or unresponsive therapy by firms or govt agencies. And while I could not seem into all of them, I feel The Wonderful Print aided make a extremely tough yr a little more bearable for those I could aid.

I search forward to superior times and to hearing from you in 2021.


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